The U.S. Cities With The Most Engaged Employees

  • Mirko
  • February 20, 2019
  • 5 min

Boston, 02-28-2019. Research from feedback & culture analytics platform kununu engage reveals Los Angeles, California has the most engaged employees.

In today’s job market, the competition for qualified candidates is fiercer than ever. Once on board, the challenge for management and team leads becomes keeping employees committed to their role and company. To determine where employees across the country feel the most engaged, kununu engage gathered data on the 50 most populous U.S. cities and asked their users from those locations how engaged they feel at their workplace.

The questions were structured around seven key factors that drive an employee’s engagement, including communication, interesting challenges, leadership, team spirit, work-life balance, work climate and working conditions. In total, 261,975 employees at 41,302 companies across the country were surveyed for the report within the last year and provided insight into their organization’s engagement levels.

Employee engagement on the rise in the U.S.

In general, U.S. employees felt more engaged than in the year before. On a 5-point-scale, the average engagement score improved from 3.33 to 3.64, a rise of 9.31%. Working conditions (3.83) improved the most (+ 12%) year-on-year. Interesting challenges (3.74) made the smallest jump, but were still rated 6.78% higher than in the year before.

“Our data offers a unique look into the state of engagement of workers and suggests that companies in the U.S. are on a good path. However, in today’s tight job market, retention will stay a major challenge for the years ahead. Unemployment is low, competition is high, and turnover is expensive. Knowing the factors that make employees motivated, productive, and successful at work is critical not only for businesses, but also for our leaders. Especially as employees are willing to move for exciting job opportunities and cities compete with each other for top talent,” says Johannes Prüller, Director Global Communications at kununu engage.

Los Angeles takes the top spot

Topping this year’s list of the cities with the employees who feel most engaged is Los Angeles, CA (3.91). The city is the only one that has received ratings above 4 in two out of the seven different categories: Work climate (4.04) and working conditions (4.09). Miami, FL (3.84) came in second, New York, NY (3.81) took third place, with San Jose, San Francisco, and San Diego, three more cities from California, making it into the top of the list. Boston, MA, Raleigh, NC, Oklahoma City, OK, and Kansas City, MO round out the 10 cities with the most engaged employees. Washington, DC (3.53) didn’t make the cut and came in last (50th).

Employee Engagement Index 2019

Rank
City
Total EES*
Leadership
Work Life Balance
Challenging Work
Teamwork
Work Climate
Communication
Working Conditions
1Los Angeles, California
3.91
3.78
3.79
3.92
3.94
4.04
3.79
4.09
2Miami, Florida
3.84
3.71
3.76
3.88
3.91
3.96
3.67
3.98
3New York, New York
3.81
3.70
3.75
3.87
3.88
3.95
3.63
3.92
4Boston, Massachusetts
3.78
3.61
3.68
3.87
3.83
3.92
3.62
3.94
5San Jose, California
3.77
3.69
3.63
3.84
3.88
3.88
3.57
3.93
6San Francisco, California
3.77
3.58
3.71
3.85
3.85
3.89
3.58
3.95
7San Diego, California
3.74
3.55
3.68
3.85
3.79
3.86
3.53
3.93
8Raleigh, North Carolina
3.73
3.59
3.65
3.71
3.80
3.87
3.52
3.98
9Oklahoma City, Oklahoma
3.72
3.58
3.63
3.76
3.83
3.86
3.46
3.90
10Kansas City, Missouri
3.71
3.48
3.62
3.82
3.83
3.84
3.40
3.95
11Omaha, Nebraska
3.71
3.53
3.64
3.78
3.80
3.83
3.48
3.89
12Chicago, Illinois
3.70
3.54
3.62
3.78
3.77
3.83
3.50
3.88
13Louisville, Kentucky
3.70
3.57
3.64
3.75
3.77
3.80
3.47
3.90
14Sacramento, California
3.69
3.54
3.64
3.73
3.73
3.80
3.41
3.96
15Minneapolis, Minnesota
3.69
3.57
3.63
3.71
3.78
3.80
3.43
3.88
16Virginia Beach, Virginia
3.68
3.46
3.59
3.67
3.80
3.87
3.41
3.98
17Seattle, Washington
3.68
3.54
3.58
3.76
3.74
3.81
3.44
3.89
18Indianapolis, Indiana
3.68
3.49
3.61
3.77
3.74
3.81
3.44
3.90
19Wichita, Kansas
3.68
3.53
3.60
3.84
3.76
3.75
3.41
3.87
20Phoenix, Arizona
3.68
3.51
3.63
3.78
3.75
3.76
3.46
3.86
21Jacksonville, Florida
3.68
3.53
3.61
3.78
3.74
3.76
3.46
3.86
22Atlanta, Georgia
3.67
3.52
3.58
3.68
3.76
3.79
3.48
3.91
23Albuquerque, New Mexico
3.67
3.48
3.63
3.81
3.77
3.76
3.39
3.86
24Austin, Texas
3.67
3.50
3.61
3.67
3.78
3.79
3.41
3.92
25Tulsa, Oklahoma
3.67
3.52
3.56
3.74
3.77
3.76
3.41
3.90
26Long Beach, California
3.67
3.47
3.54
3.72
3.81
3.81
3.48
3.83
27Columbus, Ohio
3.66
3.52
3.59
3.70
3.76
3.77
3.41
3.87
28Nashville, Tennessee
3.66
3.48
3.54
3.73
3.80
3.77
3.39
3.89
29Detroit, Michigan
3.65
3.45
3.55
3.76
3.72
3.78
3.46
3.79
30Portland, Oregon
3.64
3.42
3.55
3.72
3.75
3.80
3.38
3.86
31New Orleans, Louisiana
3.64
3.43
3.57
3.72
3.68
3.78
3.46
3.83
32Baltimore, Maryland
3.64
3.46
3.54
3.73
3.74
3.78
3.43
3.79
33Tucson, Arizona
3.64
3.46
3.55
3.64
3.69
3.80
3.39
3.93
34San Antonio, Texas
3.63
3.43
3.52
3.72
3.71
3.79
3.41
3.82
35Denver, Colorado
3.62
3.51
3.53
3.66
3.74
3.77
3.36
3.81
36Las Vegas, Nevada
3.62
3.45
3.54
3.66
3.71
3.73
3.38
3.84
37Dallas, Texas
3.62
3.41
3.53
3.74
3.74
3.67
3.38
3.85
38Fort Worth, Texas
3.61
3.42
3.57
3.76
3.68
3.73
3.37
3.77
39Arlington, Texas
3.61
3.43
3.51
3.68
3.69
3.70
3.37
3.86
40El Paso, Texas
3.60
3.36
3.51
3.81
3.64
3.75
3.37
3.80
41Fresno, California
3.60
3.46
3.54
3.73
3.62
3.71
3.43
3.73
42Philadelphia, Pennsylvania
3.60
3.46
3.50
3.76
3.69
3.73
3.37
3.71
43Milwaukee, Wisconsin
3.60
3.41
3.51
3.76
3.67
3.72
3.34
3.77
44Oakland, California
3.60
3.35
3.45
3.88
3.74
3.69
3.30
3.76
45Houston, Texas
3.58
3.38
3.51
3.68
3.64
3.70
3.38
3.80
46Charlotte, North Carolina
3.58
3.38
3.52
3.65
3.70
3.66
3.35
3.80
47Mesa, Arizona
3.57
3.39
3.50
3.63
3.70
3.69
3.27
3.79
48Colorado Springs, Colorado
3.56
3.42
3.49
3.64
3.63
3.67
3.29
3.77
49Memphis, Tennessee
3.53
3.36
3.43
3.64
3.64
3.62
3.29
3.77
50Washington, District of Columbia
3.53
3.29
3.50
3.64
3.61
3.64
3.27
3.76

*EES = Employee Engagement Score ©

Source: kununu.com/us, 261,975 reviews, February 1st 2018 – January 31st 2019; Scale: 1 (very low) – 5 (very high).


Methodology

The employee engagement index by kununu engage identifies the U.S. cities with the highest employee engagement score, based on a comparison of the 50 most populated U.S. cities. Each city’s score, based on a 5-point scale (5.0=very high engagement, 1.0=very low engagement), is determined by weighing seven factors equally: communication, interesting challenges, leadership, team spirit, work-life balance, work climate and working conditions.

In total, 261,975 employees at 41,302 companies across the country were surveyed for the report within the last year (February 1st 2018 – January 31st 2019). The questions asked in the survey included:

  • Communication: How is internal communication? To what extent are you informed about company results, successes, and challenges through regular communication?
  • Interesting challenges: How challenging is your work? Are you proud of the work you produce?
  • Leadership: Does leadership set realistic expectations, communicate clear goals, and involve employees in the decision-making process
  • Team spirit: How are co-workers at working together and interacting in an honest, direct manner?
  • Work-life balance: How does the company value work-life balance? Are families considered? Is there pressure to work long hours?
  • Work climate: How is the prevailing workplace atmosphere experienced by employees? How does it feel to work in a group? Is the working climate characterized by fairness and trust?
  • Working conditions: is the work environment comfortable and suited to do the work you are doing? Is there proper ventilation, lighting, temperature control and technology available?

© kununu engage, 02/2019.

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